A: These Terms apply to visitors, customers, account users, and anyone who accesses the Jade Butterfly website, submits information to us, or purchases Jade Butterfly products. If you do not agree to these Terms, you should not use the site or place an order.

A: Jade Butterfly operates an online store for personal consumer purchases. By using the site, you confirm that you are legally able to enter into a binding agreement. If you are under the age of majority where you live, you may use the site only with involvement and consent from a parent or legal guardian.

You are responsible for keeping your account information, password, order details, email address, billing details, and shipping address accurate and secure.

A: We work to describe Jade Butterfly products clearly, including product style, color, sizing, fit, absorbency guidance, care direction, and availability. Product information may be updated, corrected, discontinued, or changed without notice. Colors, measurements, images, and display may vary depending on device settings, production variation, and product updates.

Size and absorbency guidance helps customers choose a product, but it is not a guarantee of fit or leak performance in every situation.

A: Yes. Orders are subject to acceptance, payment approval, stock availability, fraud review, fulfillment capability, and accurate customer information. We may refuse, limit, or cancel an order when needed, including when an order appears suspicious, fraudulent, abusive, intended for unauthorized resale, affected by a pricing or product error, tied to invalid payment details, or impossible to ship to the provided address.

A: Prices, discounts, promotions, product availability, shipping rates, taxes, and checkout offers may change. Checkout is the primary place where the current product price, applicable shipping charge, discount, tax, and order total are shown.

Promotional codes, discounts, bundles, or offers may be limited by date, product, region, customer, order value, usage count, or other published conditions. Unless Jade Butterfly states otherwise, promotions have no cash value and may not be applied retroactively to past orders.

A: Customers must provide current, complete, and accurate billing, shipping, email, and payment information. By placing an order, you authorize the payment method used at checkout to be charged for the order total.

Orders may be delayed, refused, or cancelled if payment is not approved, if billing information cannot be verified, or if the order presents a fraud, abuse, chargeback, or unauthorized-use risk.

A: Shipping, returns, exchanges, refunds, and warranty requests are governed by the policy pages posted on the Jade Butterfly site. Those pages are incorporated into these Terms by reference.

Intimate apparel hygiene rules apply. Unauthorized returns, opened extra pairs, used items, washed items, personal-preference refund requests, false claims, or policy abuse may be declined according to the posted policy pages.

A: No. Jade Butterfly products are designed to help manage everyday bladder leaks. Information on this website, including absorbency, fit, size, care, product comparison, and product-selection guidance, is for general informational purposes only and is not medical advice.

Jade Butterfly products do not diagnose, treat, cure, or prevent incontinence or any other medical condition. Product performance can depend on fit, absorbency selection, body shape, movement, wear time, washing and care, and individual leakage needs.

If your symptoms are new, severe, painful, sudden, or worsening, consult a healthcare professional.

A: The Jade Butterfly name, website content, product descriptions, photographs, designs, graphics, logos, page layouts, written copy, and other materials are owned by Jade Butterfly or its licensors. You may not copy, reproduce, publish, scrape, distribute, sell, modify, or use them for commercial purposes without written permission.

A: If you submit reviews, comments, feedback, ideas, images, support messages, or other content, you confirm that your submission is accurate to your knowledge, lawful, and does not violate another person's rights.

Please do not submit confidential information, medical records, sensitive health details, intimate photos, full payment-card information, or content that is abusive, misleading, infringing, or unlawful.

By submitting reviews, feedback, images, testimonials, support messages, or similar content, you give Jade Butterfly permission to use, reproduce, display, adapt, and share that content for customer support, product improvement, website operation, and marketing, subject to our Privacy Policy and applicable law.

A: You may not use the site, products, support channels, policies, or content for any unlawful, abusive, misleading, or harmful purpose.

• Do not violate laws, regulations, intellectual-property rights, privacy rights, or payment rules.
• Do not submit false, misleading, incomplete, or fraudulent order, billing, shipping, return, warranty, or support information.
• Do not interfere with site security, scrape the site, introduce malware, overload systems, or use automated misuse tools.
• Do not attempt unauthorized resale, policy abuse, fraudulent returns, chargeback abuse, or misuse of discounts and promotions.

A: The site may link to third-party websites, payment providers, shipping carriers, Shopify services, apps, or other external resources. Third-party services are controlled by their own terms and policies. Jade Butterfly is not responsible for third-party content, practices, delays, errors, or service changes except where applicable law says otherwise.

A: These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK

Company Name: USEEMALL LTD

Company Address: Conyngham Road, Manchester, England (This is not a returning address)

A: Jade Butterfly may update these Terms from time to time. The updated version should be posted on this page with an updated effective date. Continued use of the site or placing an order after updates means you accept the updated Terms, to the extent permitted by applicable law.

A: Questions about these Terms should be sent to cs@jadebutterfly.store.