Contact information
.jbwc-contact{--jbwc-ink:#242522;--jbwc-muted:#68665e;--jbwc-bg:#f7f3ef;--jbwc-panel:#fffdf9;--jbwc-line:#e1d9cf;--jbwc-line-strong:#cfc4b7;--jbwc-accent:#3f6f61;--jbwc-focus:rgba(63,111,97,.16);--jbwc-shadow:0 18px 50px rgba(23,31,42,.09);color:var(--jbwc-ink);background:var(--jbwc-bg);font-family:inherit}
.jbwc-contact *{box-sizing:border-box}
.jbwc-wrap{max-width:1180px;margin:0 auto;padding:56px 20px}
.jbwc-hero{display:grid;grid-template-columns:minmax(0,1fr) minmax(280px,.6fr);gap:28px;align-items:end;margin-bottom:10px}
.jbwc-main{display:grid;grid-template-columns:minmax(0,.92fr) minmax(360px,1.08fr);gap:36px;align-items:start}
.jbwc-eyebrow{margin:0 0 12px;color:var(--jbwc-accent);font-size:13px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}
.jbwc-title{margin:0 0 18px;max-width:760px;font-size:clamp(36px,5vw,66px);line-height:1.02;letter-spacing:0}
.jbwc-heading{margin:0 0 14px;font-size:clamp(24px,3vw,38px);line-height:1.14;letter-spacing:0}
.jbwc-lead{max-width:680px;margin:0 0 22px;color:var(--jbwc-muted);font-size:18px;line-height:1.55}
.jbwc-email{display:inline-flex;align-items:center;gap:9px;color:var(--jbwc-accent);font-weight:700;text-decoration:none}
.jbwc-icon{width:18px;height:18px;flex:0 0 auto}
.jbwc-note{max-width:760px;margin-top:22px;border-left:3px solid var(--jbwc-accent);padding:12px 0 12px 15px;color:var(--jbwc-muted);font-size:14px;line-height:1.55}
.jbwc-visual{overflow:hidden;min-height:188px;border:1px solid var(--jbwc-line);border-radius:8px;background:linear-gradient(135deg,rgba(255,255,255,.84),rgba(255,255,255,.28)),repeating-linear-gradient(45deg,#eadfd3 0 8px,#f7efe6 8px 16px);padding:22px;display:grid;align-content:end}
.jbwc-visual strong{display:block;max-width:340px;font-size:22px;line-height:1.16}
.jbwc-quick-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:24px}
.jbwc-card{border:1px solid var(--jbwc-line);border-radius:8px;background:var(--jbwc-panel);padding:18px}
.jbwc-card-title{display:flex;align-items:center;gap:9px;margin:0 0 8px;font-size:17px;line-height:1.2}
.jbwc-card p{margin:0;color:var(--jbwc-muted);font-size:14px;line-height:1.5}
.jbwc-form{border:1px solid var(--jbwc-line);border-radius:8px;background:var(--jbwc-panel);box-shadow:var(--jbwc-shadow);padding:28px}
.jbwc-field-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.jbwc-field{display:grid;gap:7px}
.jbwc-field-full{grid-column:1/-1}
.jbwc-field label{color:var(--jbwc-ink);font-size:13px;font-weight:700}
.jbwc-field input,.jbwc-field select,.jbwc-field textarea{width:100%;min-height:46px;border:1px solid var(--jbwc-line-strong);border-radius:6px;background:#fff;color:var(--jbwc-ink);font:inherit;padding:12px 13px;outline:none;box-shadow:none;-webkit-appearance:none;appearance:none}
.jbwc-field select{-webkit-appearance:auto;appearance:auto}
.jbwc-field textarea{min-height:142px;resize:vertical}
.jbwc-field input:focus,.jbwc-field select:focus,.jbwc-field textarea:focus{border-color:var(--jbwc-accent);box-shadow:0 0 0 3px var(--jbwc-focus)}
.jbwc-button-row{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-top:20px}
.jbwc-button{min-height:46px;border:1px solid transparent;border-radius:6px;display:inline-flex;align-items:center;justify-content:center;gap:9px;padding:12px 18px;color:#fff;background:var(--jbwc-accent);font:inherit;font-weight:700;text-decoration:none;cursor:pointer;-webkit-appearance:none;appearance:none;transition:background .15s,color .15s}
.jbwc-button:hover{background:#31584e}
.jbwc-button-secondary{color:var(--jbwc-accent);border-color:var(--jbwc-line-strong);background:transparent}
.jbwc-button-secondary:hover{color:#fff;background:var(--jbwc-accent);border-color:var(--jbwc-accent)}
.jbwc-alert{margin:0 0 18px;border-radius:6px;padding:12px 14px;font-size:14px;line-height:1.45}
.jbwc-alert-success{border:1px solid #b7d7c6;color:#23473e;background:#edf7f1}
.jbwc-alert-error{border:1px solid #e3b7b7;color:#793434;background:#fff1f1}
@media(max-width:860px){.jbwc-hero,.jbwc-main{grid-template-columns:1fr}.jbwc-quick-grid{grid-template-columns:1fr}}
@media(max-width:560px){.jbwc-wrap{padding:38px 18px}.jbwc-field-grid{grid-template-columns:1fr}.jbwc-form{padding:20px}}
{% form 'contact', id: 'JadeWarmContactForm', class: 'jbwc-form' %}
{% endform %}
(function(){
var a = document.getElementById('jbwc-alert');
if (a) { a.focus(); }
})();
Warm Care Guide
We are here to help you feel supported.
Questions about sizing, absorbency, your order, shipping, returns, or product care are welcome. Send a note and our support team will reply by email.
cs@jadebutterfly.storeIncontinence care is personal. Please only share the information needed for us to assist you. Do not send medical records, ID documents, or full payment-card information by email.
Leakproof underwear support for everyday bladder leaks, handled with care.
Before you write
Find the fastest path to an answer.
Start with the topic that best matches your question. This helps us answer faster and keeps your support request simple.
Size and fit
Check waist, hip, rise, and coverage before choosing a size.
Absorbency
Compare light, moderate, and overnight bladder-leak needs.
Shipping
Review delivery timing, tracking, and address updates.
Returns
Start with your order number so support can help quickly.
Jade Butterfly incontinence underwear is intended for bladder leaks. For medical questions, new symptoms, or worsening symptoms, please consult a healthcare professional.
Contact us
Send us a message
{% if form.posted_successfully? %}Thank you. Your message has been sent to Jade Butterfly support.
{% endif %} {% if form.errors %}
Please check the required fields and try again.
{% endif %}
Name
Email
Order number
Topic
Order status
Sizing and fit
Absorbency
Shipping
Returns
Product care
Other
Message
{% if form.body %}{{ form.body | escape }}{% endif %}